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Posted by Felix Okoli on Tuesday July 16, 2013 at 14:44:11:

I've been to some banks where I got a good service and for them I'll give a thumbs up. I've also being to some banks, albeit, on on a wakapass mission but what I got was a bad service. Truth is, some Nigerian banks truly offer a good csutomer service and they do it much better than others. Which are your best Nigerian banks in terms of customer service?

Good customer service is what every right thinking bank customer would prefer from their bank wherever the bank is located and that includes Nigeria.

We have over 20 banks in Nigeria and quite frankly, based on my experience, some of them just don't offer good customer service.

What does good customer service entail? Well, first of all it begins with the customer service desk, one of the first places a prospective bank customer would go to for making inquiries. The CS desk is also the place existing customers go to get details about their accounts such as making updates or requesting for special services.

It is essential for businesses to offer good service to their customers in order to remain in business for the long term and this is because businesses cannot exist in isolation and need to patronage of people in order to remain successful.

Good customer service may involve a lot of factors all geared towards making the bank win the approval of their customers because there is a common business saying "The customer is always right". So, if your customer is satisfied with the service they get from their bank, that bank is said to have rendered a good customer service.

Some Factors that influence customer satisfaction
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1. Queuing time: Waiting at the bank is not something a lot of customers would want to do. Many will prefer a quick in quick out access to service. If getting service from a bank takes more time than necessary, customers would not approve of it in the long run.

2. Simplicity of operations: How simple or complex is it for customers to access your service? Some customers may prefer it to be simple while others may prefer it to be complex. You need to understand the level of your customers and adjust your service to suit them well. Customers will feel more satisfied with operations they can easily carry out.

3. Transparency: If a bank is introducing new charges, increasing current charges or setting a new policy, it's good for banks to be transparent to their customers and keep them in the loop. People are less likely to trust banks that have hidden charges. Customers feel more satisfied with banks that are honest and transparent.

4. Respect: In Nigeria, every bank customer wants to be at least respected. Bank employees would do well not to treat customers differently as everyone deserves some level of respect. Customers would feel less satisfied when they are treated as lesser human beings.

5. Environment: The banking environment should be comfortable to customers. It should not be repulsive or disorienting. People are more likely to patronize businesses when the environment in which they operate is suitable to them.

Some examples of a good customer service in Nigeria
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- Being welcomed into the bank as you walk in.
- Having little or no long queues
- Having seats available for people
- Spending less than 10 mins at your bank to get a service
- Customer service attending to you almost as soon as you get there
- Air-conditioning service

I've been to a bank that doesn't have air conditioning working and this is Nigeria. If you ask me, that is bad customer service.

Question: Which bank in Nigeria do you think offers the best customer service?

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Comments:

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Re: Which Nigerian bank offers the best customer service? Reply by Mike on Friday July 19, 2013 at 9:35:26:

I believe FCMB tops this list. Thier customer friendly gestures and processes are impeccable. More so, most products are targeted more at the customers convenience than process-driven eg zero balance account opening, FCMB mobile apps, flash me cash etc

Only just started banking with them...and they're on my mind, all day!




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Re: Which Nigerian bank offers the best customer service? Reply by Adanma on Monday July 29, 2013 at 9:9:54:

Fidelity bank and Access offer good customer service. As for firs bank and Union bank, they are very poor in customer service




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Re: Which Nigerian bank offers the best customer service? Reply by AV on Thursday August 8, 2013 at 6:45:6:

If u are looking for the best bank in Nigeria. Go to Diamond bank. This bank will take u to the next level.




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Re: Which Nigerian bank offers the best customer service? Reply by aaron david on Friday August 23, 2013 at 3:13:21:

G T the answer




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Re: Which Nigerian bank offers the best customer service? Reply by Okwuolise Nicholas on Tuesday September 10, 2013 at 11:50:55:

Ecobank is d best




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Re: Which Nigerian bank offers the best customer service? Reply by Seyi on Tuesday September 10, 2013 at 12:10:47:

gt has too many customers and insufficient staff. You can end vs spending up to 30 mins on the queue just to deposit money.




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Re: Which Nigerian bank offers the best customer service? Reply by Ifeyinwa Anyika on Friday September 20, 2013 at 8:51:7:

Fidelity bank cares for customers. If you doubt go to fidelity bank




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Re: Which Nigerian bank offers the best customer service? Reply by shafiu a abdul on Friday October 25, 2013 at 21:45:43:

diamond bank is the best in terms of customer services





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Re: Which Nigerian bank offers the best customer service? Reply by Favour chima on Friday November 1, 2013 at 20:0:22:

Diamond bank and GTB got the best customer services ever.




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Re: Which Nigerian bank offers the best customer service? Reply by Eniola Mayowa on Tuesday November 5, 2013 at 21:17:43:

FCMB i§ d answer
Their customer service starts from d security till Y?? enter d bank.




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Re: Which Nigerian bank offers the best customer service? Reply by Richmond on Tuesday November 5, 2013 at 24:1:37:

Gt




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Re: Which Nigerian bank offers the best customer service? Reply by Raphael on Wednesday November 13, 2013 at 9:43:10:

Among the banks I have visited/having transactions with; Ecobank, Diamond bank, fcmb and GT are the best in customer service




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Re: Which Nigerian bank offers the best customer service? Reply by Ezenwankwo Ifeanyi on Sunday December 8, 2013 at 17:33:4:

ACCESS BANK IS BEST CUSTOMER SERVICE SO FAR BECAUSE. THEIR SERVICE IS SUPERB STATING FROM THE GATE TO CCO AND ENTIR EMPLOYEE OF THE. BANK.




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Re: Which Nigerian bank offers the best customer service? Reply by Praisedigitalmedia@gmail.com on Monday February 10, 2014 at 16:31:16:

GTB - Serves' better. I've gone throuh some banks both in savings, current & deposit. Her customer service is better.




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Re: Which Nigerian bank offers the best customer service? Reply by Bimbo on Sunday May 18, 2014 at 1:44:19:

FCMB is the bank that understands giving out excellent customer service. Some times some of their staff members are yet to catch this vision but I was most impressed when I made a complaint via email and minutes later I was called on my mobile and they got all my issues resolved.

Was so shocked that a bank in Nigeria could do that so I'm choosing to remain their customer.

GTBank however is the exact opposite, no matter how many times you log an issue/complaint, nothing gets done. All they do is to send you an email saying they empathize with you. Crap and Bullshit.




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Re: Which Nigerian bank offers the best customer service? Reply by Chris on Monday June 30, 2014 at 22:34:20:

stanbic ibtc is the best




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Comments:
Re: Which Nigerian bank offers the best customer service? Reply by Prophet elijah on Monday October 6, 2014 at 20:48:28:

Eco bank remain d best.

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Re: Which Nigerian bank offers the best customer service? Reply by Seun David on Thursday November 27, 2014 at 22:49:41:

FBN Offer The Best Service Ever,truly The First Keep It On
Cos I Hav Been To So Many Banks In Nigeria,nobody Attain The Feat Fbn In Term Of Greetin Especialy Their Security They Wil Attend To U Very Wel 4rm The Main Gate To The Bankin Hal 4example Go To Fbn Olorunsogo Oyo Branch U Will Knw Dat They Are Extraordinary Gifted And Their Atm Is 24hrs Kudos To You First Bank Ma Wa Wa Lo A Te Le E

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